NDIS Ordering Information
We have been a supplier to the NDIS since it’s inception.
Our shopping cart has various NDIS payment options.
Add what you need to your cart, click through the ordering process, and when you make one of the payment selections, you will be asked for certain NDIS-related details for us to process your order.
Payment option: Charge via an NDIS Plan Manager
When you select this option, we will email the Pro Forma Tax Invoice to the allied health professional, or yourself. This way, you can forward it on to the Plan Manager for payment, along with any required clinical justification. Once paid, we dispatch the order.
We’re happy to accommodate the Plan Manager’s preferred process if they require an alternative arrangement before the invoice is paid.
Payment option: Charge via the NDIS Portal (Agency / NDIS Managed)
When you select this option, we will log into the NDIS portal to create what we need to to get the order moving. Previously this has been to create a Service Booking and Payment Request. As of 2026, under the PACE system, this is changing, whereby we create a Bulk Payment Upload and wait for confirmation of payment, before sending out the order.
For this payment option, you need to ensure that pelican has been ‘endorsed’ by the participant/guardian.
Payment option: Credit / Debit Card
Use this option if you are Self-Managed. You can then organise reimbursement with the NDIS.