Service & Repairs


“For years I struggled loading and unloading my mother’s wheelchair in our car.  Sometimes, I was fortunate someone stronger than myself would come to my aid in lifting the chair into the car.  A google search found the Pelican Wheelchair Boot Slider.  It is very easy to install and I’ve had no problem lifting the chair into the back of my car.  My back thanks Pelican.  This is a well made product and I expect years of service.”

JoAnn Nowell, Philadelphia, PA

“Thank you for your prompt attention to my order. I didn’t expect delivery would be so swift but it arrived about an hour ago (I only ordered it late yesterday afternoon). Thanks once again for your efficient service.

Catherine Neave, New South Wales

“I think it’s great that you guys think out of the box and keep looking for solutions for hard to solve issues.”

Neville Binet – Amana Living

“Customer service and turnaround time are excellent. I’ve received valuable assistance in solving unusual problems.”


“Great company. Great brand. Great reputation for quality and diversity of product. Specialist niche service provider. Very helpful for aged care sector.”


“The products that I do use are great and at a very competitive price. Your new website is much better to navigate.”


“Always prompt on deliveries. Order one day and arrives the next. very easy to deal with.”

David Wenham, Star of the Seas Home for the Aged, South Australia

“Promptness of the delivery to the Eastern States regional area was phenomenal. Thank you. It made me wonder if I had ordered twice.”

Brigid Lovemore

“I like to recommend Pelican to clients as I know they’ll get prompt and efficient service with quality helpful products.”

From an anonymous survey

“I have used your company for many years. My company is based in Tasmania and I must say it has always been very easy to deal with you and your product is delivered in an extremely timely manner. The staff at the end of the phone have always been professional, friendly and extremely helpful.”

From an anonymous survey

“Thank you so much Carol and pelican team you have done a beautiful job on my slipsheet. What a fantastic company you should all be very proud of yourselves. Made so quickly and delivered at the blink of an eye. I wish you every success. Kindest regard.”

Leeanne Cumming

“I bought this sheet many years ago for my daughter, who has Cerebral Palsy. I love it! It is the best sheet that I have ever seen, for turning her in her bed. Other nursing staff have also commented on how great it is.”

(Referring to the Turn Yourself Sheet)

Anita Scott, Ontario, Canada

“Just a note to let you know my sister’s order arrived today – a day early. We are so very grateful- she might get some comfortable sleep now. Thank you so much for your wonderful communication and excellent service.”

Rosemary Walker, Queensland

“Our thanks for the Stocking Slider we ordered yesterday. It arrived this morning at 10am. Your company delivers a fabulous service. I am very grateful and will be a returning customer.”

Anne Eldridge – Mitcham, Victoria

“I was recently talking to my staff about how quick, efficient and the good quality products available from Pelican. After a recent order staff at Pelican rang to make sure the delivery had arrived and I was happy with the product. Pelican Staff have always been pleasant and helpful”

Steve Morrow – Adelene Retirement Village, New South Wales

“Thank you so much for the aged care equipment. I couldn’t believe how quickly it got here.”

Julie Hailstone – Hornsby Ku-Ring-Gai Community College, New South Wales

“Good morning the team at Pelican. We often purchase items from your company. After just waiting 10mins on several occasions just to get through to an operator, of another organisation, to discuss incorrect accounts going back over six months, your delivery of foam wedges and T Rolls arrived. I would just like to comment on how well organised and efficient your company is. To place an order one day, receive it the next and for it to be correct! I have also found your staff to be knowledgeable and helpful with products and it seems your items are never out of stock. It really is a breath of fresh air to receive such great service all round. Thank you.”

Glenda Kirkman – The Residency, Northam, Western Australia

“My father has been wearing your Foam Heel & Elbow Pads – Covered for over 18 months now & I believe that it has saved his feet and legs. Thank you.”

Les – New South Wales

“Thank you very much for fast response, fast shipping, and a good item.”

Nishizono Tsuyako – New South Wales

“Just a quick note to say Thank You for your excellent service. I couldn’t believe that after sending an email to you at 4:20pm SA time on Wednesday, that the correct items arrived around 10am the next day.”

Bryan, Homecare Equipment Services (Adelaide), South Australia

“Thank you very , very much for your brilliant service. The Slide Sheets arrived by courier yesterday and I’m absolutely in awe of the amazing service you folk provide. Thank you, thank you.”

Customer requested to be anonymous

“Excellent website with very useful practical products”.

Lauren Woodford – The Queens Elizabeth Hospital, Adelaide, South Australia

“The DVD’s arrived and are great in giving carers the know-how on product use. I will certainly recommend Pelican to others.”

Noelene Steinmann – Educare Training Institute Australsia Pty Ltd, Queensland