Ordering Information

We can send orders to anywhere in the world via international air couriers or see here for a list of Overseas Distributors.

Payment

The easiest way to pay is by using our secure online shopping, and using Visa or MasterCard. Goods will be despatched immediately.

Alternatively, you can send a cheque or money order to us. For orders from outside Australia, make sure that you use international money orders made out in Australian Dollars, or Bank Cheques made out in Australian Dollars. Goods will be despatched when we have received the money order or cheque.

Delivery Time

For orders within Australia, parcels that are under 5kg and fit into an airbag are normally delivered to capital cities the following day, 2 days for country areas, and 3 days for remote areas. For large parcels which go by road, please allow 5 to 7 working days.

For international orders, we offer the choice of 2 methods of shipment:

1. International courier service - we can get Proof of Delivery and can trace where the parcel is in transit. Delivery time: usually 5-10 business days.
2. Normal Airmail - we cannot get Proof of Delivery nor can we trace parcels in transit. Delivery time: usually within 10 business days.

Returns & Refunds

We urge you to choose your items carefully. If you have any queries, please contact us before ordering to discuss this, as we can email or fax instruction sheets to you. We have a lot of experience in the industry and if you are unsure about what items to order, we should be able to help. If, after having receiving your order, it is not satisfactory, we are happy to offer a credit for the goods provided that:

1. the goods are in resaleable condition
2. the goods have not been marked, soiled or washed
3. the goods are returned to Pelican within 30 days of receiving them
4. the goods are returned at the customer's cost by courier or registered post (so we can get Proof of Delivery) - we cannot accept responsibility for goods lost in unregistered mail

Unfortunately we are unable to credit freight charges.

Returns Policy

1. contact Pelican and get a Goods Return Number
2. send goods back to Pelican (including original packaging if possible) via registered airmail or international courier. When sending, make sure you will be able to get a Proof of Delivery for the parcel
3. once received at Pelican, we can either replace the goods or issue a credit.

Goods damaged in transit

If you received goods which seem to have been damaged in transit, please contact us. It may be necessary to send the goods back to Pelican, including original packaging, via registered airmail or courier (so we can get Proof of Delivery). Be sure to include your invoice number and delivery details in the parcel. Once we have received them, we will send out new goods to you.

Cancellations

If you would like to cancel an order, please email us. If the order has already left our premises, then we have to follow the Refunds Policy above, and we have to charge the freight costs. If the order has not left our premises then we can simply cancel the order and there is no charge.

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