Goods on Trial Procedure

You can have any items on a two week trial. All goods are sent out with an invoice saying ‘Goods On Trial’. This doesn’t mean you need to pay for the goods… it is just so that we can track where the goods go.

Please fax or email us an order for the goods you want on trial using an official order number, and write on the order “Goods On Trial”. You can also use the order form on the back of our catalogue.

If you decide to keep the goods please pay the invoice you receive.

If you decide to send the goods back to us we do a credit for them. This means you just end up paying the freight charges when you receive your end-of-month statement. It is best for you to send them back using your courier or registered mail. We can organise to collect the goods, but we need to charge for this. Please contact us to obtain a ‘Goods Return Number” and tell us what you did or didn’t like about the product. We will then fax you a Goods Return Number Form for you to photocopy and put a copy in with the goods. This helps reconcile the paperwork when we receive the goods back at Pelican.

Please make sure the goods are in a re-saleable condition as we need to be able to put them back into stock to sell to someone else. In the past some facilities have written people’s names or ward numbers on goods on trial, which means we cannot credit them. It is best to trial the product with a staff member, before trailing with a patient. Be wary of cross infection when trialing goods.

The trial period is normally for 2 weeks. We know it is sometimes hard to get the right people together, so if you need the goods for longer please let us know.

Below is a flow chart of the Goods on Trial process:

Goods On Trial Process